Website Privacy and Security Notices

Privacy Notice

Safeguarding your personal information is important to Coles Group. We are committed to complying with the Privacy Act 1988 (Cth).

Coles Group Limited and its related bodies corporate ("Coles Group") assist your insurer in providing you with the Insurance Claim Card facility and associated services. This includes allowing for retailers to accept the card and providing you with functions and services offered on this site. In order to do this, members of Coles Group may need to collect personal information (such as your name, address, contact details and transaction information) when you use the Insurance Claim Card in our stores or use certain functions or services on this site. Members of Coles Group will not share personal information collected in this way with any other business partner for marketing purposes.

To deliver the Insurance Claim Card facility and associated services, your information may be shared between members of Coles Group and with business partners who assist the Coles Group with service delivery, such as delivery companies, mail houses, call centres and financial services providers. These disclosures to business partners will be protected by commercially binding agreements. We may also use your information in a de-identified form for the purposes of research and analysis.

Should you wish to access your personal information held by members of Coles Group in relation to the Insurance Claim Card facility, you can do so on this website or by contacting our Customer Response Centre on 1300 553 885.

A copy of the Coles Group Privacy Policy is available at www.colesgroup.com.au

Security Notice

Your card number and PIN

When you sign-in to any of the services offered on this site, the information collected is compared with the details we already have stored - that is, your card number and 4-digit PIN, which we collected when your Insurance Claim Card was originally activated.

When submitting feedback or questions via email, it is very important that you do not disclose any details that could be used by others to gain access to your Insurance Claim Card details. This includes your card number and PIN.

Please make sure you secure your card number and PIN at all times.

Third party sites

Our site contains links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices of third parties or the content (or accuracy of content) of other web sites to which you provide your personal information. Please take care at all times to check whose site you are visiting.

Cookies

A cookie is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive, so you can be recognised when you return. You may set your browser to notify you when you receive a cookie. Cookies are used on this web site to monitor the traffic to the site. They are used to count the number of visitors to each page and to track the path each visitor takes to navigate this web site, but no personal information about you is collected during this process.
All online services that we offer use cookies as part of the sign-in process. They are used to store a session ID that assists us to deliver information that relates to your Insurance Claim Card. They are not used for any other purpose on this site, nor to track your Internet activity once you leave.

Web site security

We use high security levels for our online services. We use security levels which are standard for internet banking and large scale e-commerce sites. You can check the security level of a web page by clicking on your internet browser's padlock or key icon.
Encryption is the standard way of protecting your information as it is transmitted between you and us. This involves converting the information into an unreadable code using a "key" (and also de-coding it using this "key"). The longer the key, the more difficult it is for others to break the encrypted code. To access our online services, your browser needs to be enabled to access this secure site. You will need to have:

• Version 4.1 or later of Internet Explorer, or
• Version 4.7 or later of Netscape Navigator

  You can obtain these browsers from the following sites:

• Internet Explorer: http://www.microsoft.com/ie
• Netscape: http://home.netscape.com/computing/download,

Changes to Policies and Procedures

From time to time and in line with customer expectations and legislative changes, our privacy and security policies and procedures will be reviewed and, if appropriate, updated. You should therefore visit this page every time you use this site.

Want to find out more?

If you have any questions about this notice or the management of information that you submit to us via this site, you can contact our Customer Response Team on 1300 553 885.

You can also contact us by email at help@claimcard.com.au However, to ensure that we properly protect your privacy and for security reasons, we can not respond to your query via email if the answer would disclose information personal to you. You will be directed to contact us using another method if this occurs.